FOR IMMEDIATE RELEASE
EXPERT HOME CARE RECEIVES HOME CARE PULSE CERTIFICATION
New Brunswick, NJ – Expert Home Care today announced that it has completed and received its Home Care Pulse Certification. A certification program dedicated to the measurement of client and employee satisfaction scores, Expert Home Care is now officially certified in home care quality.
“We know that sometimes it is difficult to make care decisions when you don’t have specific experience with an agency. It was our goal to provide families with the ability to make an informed decision, have tangible ways to measure quality and help them find a comfort level when choosing an agency to work with,” commented Aaron Marcum, founder of Home Care Pulse.
Home Care Pulse, a company which measures client and employee satisfaction, created the certification program to measure key satisfaction aspects of its in-home care delivery as well as the level of satisfaction of the caregiving staff. Home Care Pulse believes that certifying agencies can both educate and help families to make better care decisions for their aging loved ones.
“We are excited about our new relationship with Home Care Pulse and look forward to their surveys each month regarding the satisfaction level of our clients. We are very concerned about client satisfaction and know that these surveys will be instrumental in achieving a higher level of quality for our customers,” said Frank Esposito, Vice President of Expert Home Care.
The Home Care Pulse Certification requires an agency to be reviewed monthly and includes the evaluation of areas such as loyalty, benchmarking improvements, client and employee interviews, caregiver performance, caregiver morale, agency incentives and caregiver rewards to name a few.
“We want to congratulate Expert Home Care for becoming a Home Care Pulse Certified home care agency and commend their commitment to placing high priority on client and employee satisfaction,” concluded Marcum.
To find out more about the Home Care Pulse Certification, please visit www.homecarepulsecertified.com
About Home Care Pulse
Home Care Pulse was launched in 2008 and is a company specializing in measuring and benchmarking client and employee satisfaction for private duty home care agencies. Recently Home Care Pulse conducted the largest study ever performed on behalf of the private duty industry. Home Care Pulse helps agencies promote and drive business, improve service quality and increase employee loyalty. Visit www.homecarepulse.com for more information.
About Expert Home Care
Expert Home Care is a state licensed Health Care Service Firm specializing in 24 hour live-in care throughout northern and central NJ. It was founded in 1985 to help seniors age in place and give family members peace of mind. Further information regarding our service can be found on www.experthomecare.com
CONTACT: Frank Esposito, CSA
Expert Home Care, Inc.
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