Frequently Asked QuestionsAnswers to Your Most Commonly Asked Questions about Live In Home Care.
Q: “Why Home Health Care? Why Live-In care?”
A: Hospitals are discharging patients earlier than ever and charging more than ever! Home Health Care provides a more cost-effective, comforting alternative. In fact, studies have shown that patients do better at home both physically and psychologically. LIVE-IN care provides continuity of care and peace-of-mind for patient and family.
Q: “What should I look for in a Home Health Care Agency?”
A: ASK ALL AGENCIES! - Are you licensed? - Are your aides certified by the State? Do you perform criminal and DMV checks against your aides? - Do you provide RN (Nursing) supervision? Does your agency take care of complete employee payroll responsibilities? The answer to all of these with Expert Home Care is YES!
Q: “Do the aides get time off?”
A: Yes. Generally every other weekend. He or she will arrange for a substitute through the agency. We will then contact you directly with the substitute aides name.
Q: “As the patients family, what are WE expected to provide for the aide?”
A: You are expected to provide room and board for the aide. Preferably a private room with comfortable bed and space for personal belongings as well as 3 meals per day.
Q: “What does the aide do in the event of an emergency?”
A: The aide is qualified to make a judgement about when to call the family, a doctor or 911. Expert Home Care is available to assist the aide 24 hours a day, 7 days a week.
Q: “Are your services reimbursable through private insurance?”
A: Yes, Expert Home Care will accept reimbursement after benefit verification from most insurance companies.
Q: “Is Expert Home Care the EMPLOYER of their Home Health Aides?”
A: Yes, Expert Home Care covers all wages, payroll taxes and Workmans Compensation Insurance.
Q: “What is your billing procedure?”
A: As is industry standard, Expert Home Care bills on a weekly basis with payment due upon receipt each week. We also require a one week deposit with all new service agreements. For your convenience, we accept Visa, Mastercard, American Express and Discover cards.
Q: “How much lead time is required for placement?”
A: Expert requests a 2 to 3 day notice to make a placement. HOWEVER, we do understand how quickly a need can develop and so we are frequently able to make a placement within 24 hours.
Q: “Are your Home Health Aides (HHA) Certified, Screened, Bonded and Insured?”
A: Yes - All of our personnel have been extensively screened through in-depth interviews and reference checking, and are certified by the Board of Nursing as Home Health Aides. Expert also performs criminal and motor vehicle background checks.
Q: “Do you provide RN supervision? How often?”
A: All cases are monitored by a Registered Nurse who sets up a care plan and HHA Activity Sheet. Expert then assigns RNs for follow-up visits every 45-60 days.
Q: “Can the client or client’s family meet the prospective aide prior to placement?”
A: Yes. Expert is able to set up interviews at our office or in the client’s home.
Q: “How do the HHA's get to their cases? Do they have their own transportation?”
A: Expert Home Care provides complimentary van service, ensuring reliable, on-time arrival of our Live-in aides to the client’s homes. Most hourly caregivers have their own mode of transportation to get to their assignments.
Q: “Does Expert Home Care provide "In-Service" training?”
A: Yes. Expert requires all of its employees to complete a minimum of 12 hours of In-Service training a year. This training meets all OSHA requirements.
Q: “Will Expert share my health information with anyone?”
A: No. Expert will respect your privacy as mandated by HIPAA.
Q: “Are Expert's prices competitive?”
A: Although Expert provides personalized and unique home-health care services that differentiate us from the competition, our rates remain very competitive with, and often lower than, our competitors!
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