Frequently Asked Questions
Answers to Your Most Commonly Asked Questions about
Live In Home Care.
Q: “Why Home Health
Care? Why Live-In care?”
A: Hospitals are discharging patients
earlier than ever and charging more than ever! Home Health Care provides
a more cost-effective, comforting alternative. In fact, studies have
shown that patients do better at home both physically and psychologically.
LIVE-IN care provides continuity of care and peace-of-mind for patient
Q: “What should I look for in a Home
Health Care Agency?”
A: ASK ALL AGENCIES! - Are you licensed?
Are your aides certified by the State? Do you perform criminal and
DMV checks against your aides? Do you provide RN (Nursing) supervision?
Does your agency take care of complete employee payroll responsibilities?
Do you provide a Free in home consultation?
The answer to all of these with Expert Home Care is YES!
Q: “Do the aides get time off?”
A: Yes. Generally every other weekend.
He or she will arrange for a substitute through the agency. We will
then contact you directly with the substitute aides name.
Q: “As the patients family,
what are WE expected to provide for the aide?”
A: You are expected to provide room
and board for the aide. Preferably a private room with comfortable bed
and space for personal belongings as well as 3 meals per day.
Q: “What does the aide do in the event
of an emergency?”
A: The aide is qualified to make
a judgement about when to call the family, a doctor or 911. Expert Home
Care is available to assist the aide 24 hours a day, 7 days a week.
Q: “Are your services reimbursable through
A: Yes, Expert Home Care will accept
reimbursement after benefit verification from most insurance companies.
Q: “Is Expert Home Care the EMPLOYER
of their Home Health Aides?”
A: Yes, Expert Home Care covers
all wages, payroll taxes and Workmans Compensation Insurance.
Q: “What is your billing procedure?”
A: As is industry standard, Expert
Home Care bills on a weekly basis with payment due upon receipt each
week. We also require a one week deposit with all new service agreements.
For your convenience, we accept Visa, Mastercard, American Express and
Q: “How much lead time is
required for placement?”
A: Expert requests a 2 to 3 day
notice to make a placement. HOWEVER, we do understand how quickly a
need can develop and so we are frequently able to make a placement within
24 hours. Ask about our 48 Hour Caregiver Guarantee.
Q: “Are your Home Health
Aides (HHA) Certified, Screened, Bonded and Insured?”
A: Yes - All of our personnel have
been extensively screened through in-depth interviews and reference
checking, and are certified by the Board of Nursing as Home Health Aides.
Expert also performs criminal and motor vehicle background checks.
Q: “Do you provide RN supervision?
A: All cases are monitored by a
Registered Nurse who sets up a care plan and HHA Activity Sheet. Expert
then assigns RNs for follow-up visits every 45-60 days.
Q: “Can the client or client's
family meet the prospective aide prior to placement?”
A: Yes. Expert is able to set up
interviews at our office or in the client's home.
Q: “How do the HHA's get
to their cases? Do they have their own transportation?”
A: Expert Home Care provides complimentary
van service, ensuring reliable, on-time arrival of our Live-in aides
to the client's homes. Most hourly caregivers have their own mode of
transportation to get to their assignments.
Q: “Does Expert Home Care
provide "In-Service" training?”
A: Yes. Expert requires all of its
employees to complete a minimum of 12 hours of In-Service training a
year. This training meets all OSHA requirements.
Q: “Will Expert share my
health information with anyone?”
A: No. Expert will respect your privacy
as mandated by HIPAA.
Q: “Are Expert's prices
A: Although Expert provides personalized
and unique home-health care services that differentiate us from the
competition, our rates remain very competitive with, and often lower
than, our competitors!